General Terms and Conditions of Sale / www.eternelephemere.eu
These General Terms and Conditions of Sale (CGV) detailed below are concluded on the one hand by the company Manon DERISBOURG / Éternel Éphémère, whose registered office is in Paris, registered under number 830 991 923 00038 and on the other hand , by any natural or legal person wishing to place an order through its merchant site www.eternelephemere.eu hereinafter referred to as "the Customer". They are permanently accessible on the Site.
These general conditions of sale govern the contractual relations between www.eternelephemere.eu and the customer, whether professional or consumer. The acquisition of a good through this site implies that the customer acknowledges having read, at the time of the order, these general conditions of sale and expressly accepts them without reservation. These GTCS also apply to all goods purchased by individuals from Éternel Éphémère outside the site www.eternelephemere.eu , in particular at trade fairs and general public, exhibitions, ephemeral sales. Éternel Éphémère reserves the right to adapt or modify these GTCs at any time. It is the responsibility of the user (client) to keep informed of any changes. The general conditions of sale applicable to any order are those in force at the time of placing the order.
The products offered for sale are those described on the site of the online store www.eternelephemere.eu on the day of consultation of the site by the user. These products are available for purchase while stocks last. Each product is accompanied by a description and photographs. The photographs in the catalog presenting the products posted on this site are intended to be as faithful as possible but cannot ensure perfect similarity with the products offered for sale, in particular with regard to colors and materials. The colors returned may vary from one screen to another. Éternel Éphémère takes the greatest care in the presentation and description of these products to best satisfy customer information. However, it is possible that non-substantial errors may appear on the Site, which the Customer acknowledges and accepts.
The prices of the products mentioned are in Euros (€), presented inclusive of VAT (VAT not applicable, article 293B of the CGI) The prices indicated do not take into account the shipping costs which will be invoiced in addition and will be indicated to the buyer when final validation of his order except contrary clauses stipulated during the order process. Éternel Éphémère reserves the right to modify its prices at any time, in particular for reasons of variation in exchange rate, increase in the price of raw materials, etc.… However, it being understood that the price guaranteed to the buyer is that displayed the day the order is registered.
By confirming his order, the Customer accepts all of these general conditions of sale and acknowledges having full knowledge of them. The act of purchase entails acceptance of these general conditions of sale and the waiver of availing oneself of its own conditions of purchase or other conditions. All the data provided and the confirmation recorded will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions. www.eternelephemere.eu will communicate the confirmation and the delivery time of the recorded order by sending a confirmation message to the email address that the Customer has communicated.
www.eternelephemere.eu reserves the right to refuse or cancel any order from a customer, in particular in the event of the insolvency of said customer or in the event of a default in payment of the order concerned or of a previous delivery or a dispute relating to the payment of a previous order.
The products are payable on the day of the actual order.
Payment for purchases is made online by:
- A secure payment by bank card, thanks to the secure WIRECARD platform. You can pay directly on the WIRECARD platform with your bank card without the need for a WIRECARD account. The order will only be confirmed after receipt and verification of payment for the order by the WIRECARD secure payment center. In case of refusal from the secure bank payment center, the order will be automatically canceled.
Éternel Éphémère reserves the right to refuse any order or any delivery in the event of a dispute with the buyer or total or partial non-payment of a previous order by the buyer.
Deliveries are made worldwide. The delivery time may vary depending on the products ordered, the quantity of products ordered and the availability of products and carriers.
Unless otherwise stated, delivery is made to the address indicated by the buyer when ordering.
Deliveries are made by DHL services from Monday to Saturday. The delivery time in mainland France is usually 2 to 3 days. Items are shipped by DHL Express. The tracking number will be communicated to you by email after your order has been sent.
In the event of a delivery delay of more than 3 days, we advise you to contact DHL customer service to make sure that your package is not pending. Éternel Éphémère declines all responsibility in the event of excessively long delivery times due to DHL services and not being its fault, as well as in the event of loss or damage to the products ordered. The products ordered are transported at the risk of the recipient (Customer). In the event that one or more of the products ordered are missing or damaged, the customer or the recipient must make any reservations with the carrier, at the time of receipt of the order.
Ownership of the products ordered will not be transferred to the buyer until full payment of the invoice price, which includes delivery costs.
Important: Any customs fees and taxes in the destination country are the responsibility of the recipient (customer).
In accordance with the legal provisions in force (in application of article L.121-20 of the Consumer Code), you have a period of seven (7) working days from receipt of your order to exercise your right of withdrawal from www.eternelephemere.eu . The product (s) must be returned in their original packaging, in their original condition, new, unworn, unwashed, to allow their subsequent marketing. Returned items that are worn, incomplete, damaged, damaged or soiled will not be refunded, exchanged or returned. Return costs are the sole responsibility of the Customer. In case of loss or deterioration of the returned package, Éternel Éphémère can not reimburse the order and the Customer must make a complaint directly to its carrier.
In the event of abnormal or abusive returns, www.eternelephemere.eu reserves the right to refuse a subsequent order.
PERSONAL INFORMATION AND PERSONAL DATA
The information of the personal information collected for the purposes of distance selling is compulsory. This information is necessary for the processing and delivery of orders. Erroneous or missing information results in non-validation of the order.
All the information in your account is only used in the context of your commercial relationship with www.eternelephemere.eu .
Éternel Éphémère undertakes never to share with third parties or resell the personal information which is collected during your order. Finally, your bank information is never in our possession. Transactions are fully processed by the secure payment module of the WIRECARD platform. All customers paying by credit card are subject to validation checks. Sending your order may therefore be delayed in the event of a problem.
GUARANTEES AND RESPONSIBILITIES
www.eternelephemere.eu has, for all stages of access to the site, from the ordering process to the dispatch of the parcel or subsequent services, only an obligation of means. Éternel Éphémère cannot be held responsible for any inconvenience or damage of any kind, whether tangible or intangible, which may result from a malfunction or improper use of the products sold. The same is true for any modifications to the products resulting from the manufacturers.
The responsibility of www.eternelephemere.eu will, in any event, be limited to the amount of the order and cannot be questioned for simple errors or omissions which could have subsisted despite all the precautions taken in the presentation of the products.
The responsibility of www.eternelephemere.eu is systematically limited to the value of the product in question determined on the date of its sale and this without the possibility of recourse against the brand.
In all cases www.eternelephemere.eu cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of reception.
In the event of an event of force majeure, the contract between the Client and Éternel Éphémère can be terminated by both parties. We will not be responsible for the total or partial non-performance of our obligations under this contract, if this non-performance is caused by an event constituting force majeure. In particular in the event of total or partial disruption or strike, in particular of the postal services and means of transport and / or communications, fire, floods, natural disaster, equipment failure or breakdown, or due to the actions of the buyer. If such circumstances arise, we will do our utmost to meet the expectations of our customers as quickly as possible.
SETTLEMENT OF DISPUTES
These online sales conditions are subject to French law.
In the event of a dispute and in the absence of an amicable agreement between the two parties, sole jurisdiction is attributed to the competent courts of Paris.
Auto-entrepreneur (n ° Siret: 830 991 923 00038) not subject to VAT (VAT not applicable, article 293B of the CGI)
For any questions, you can reach us at the following email address: